Wednesday, 19 December 2012

DID Phone Numbers Can Enhance The Image Of Your Business

By Bart B. Breunig


Direct inward dialing service in just one of the functions of DID numbers that add to the effective communications that permit your business to operate more smoothly. This feature permits customers and prospective customers to dial a phone number, or direct line to the correct member of your team that can help them the best. This feature is a real time-saver as the caller can dial directly to the party that they need avoiding any need for being placed on hold while their call is being transferred or going through a switchboard operator.

Customers like the convenience of dialing a member of your staff directly, and from my personal experience allow me to share with you my feelings regarding this. There have been many instances where I was made to feel special as a valued customers when I was speaking to an employee of a business or someone in the customer service department and they offered me their direct phone number so that I could reach them more easily and convenient which gave me the feeling that I was an important customer and they valued my business.

The advantages associated with DID numbers allow a small business to project a more professional image giving them an edge in keeping up with the competition. Let's look more closely at the details of that advantage. If a business has the direct inward call routing feature accessible they only need to maintain the minimum number of telephone lines that average their concurrent usage for their business. Trunk lines are employed for connection to a specific range of telephone numbers that can be allocated to this line which allows all calls to be forwarded from the customers to that specific line through the trunk that is used.

There is no requirement for an operator or attendant to direct the call to a desired telephone extension within a business if the option of DID phone numbers is available, which normally use the last four digits which are the key to where the call is directed. This helps businesses save money as it provides the capability to assign multiple extensions on each phone line saving the expense of actually purchasing a separate line for each phone number along with providing a time-saving advantage for the customer and the business. All business are looking for ways to save money and reduce costs whether they are large corporations or small businesses struggling in today's economy.

There is even competition in the communications markets as they realize how businesses are always checking for ways to make their businesses operate more smoothly and efficiently while also saving money. The latest VoIP services for communications that operate with your high speed Internet service offers the latest and greatest features of VoIP solutions that are available to help your business advance to the next level.




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